Returns & Refunds

Returns & Refunds

You may request a return within 14 days after your order is delivered.

Lokness operates using third-party suppliers and fulfillment partners. We do not operate a customer return warehouse and returns must not be sent to the store contact address.

Before returning any item, contact us at contact@lokness.store and include your order number and reason for the return. If your return is approved, we will provide the authorized return instructions and the correct return address for the supplier or fulfillment partner responsible for your order. The return destination can vary by product and order. Items sent to an address that was not provided or approved by Lokness may not be accepted or refunded.

Change-of-mind returns

For change-of-mind returns, incorrectly selected items, or items you no longer want, the customer is responsible for return shipping costs unless applicable law requires otherwise. Items should be unused and in their original condition and, where reasonably possible, in their original packaging.

Damaged, defective or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us promptly at contact@lokness.store with your order number and photos or other reasonable evidence. We will review the issue and provide the appropriate resolution, which may include a replacement or refund. Do not send the item anywhere unless we provide return instructions.

Refunds

Where a physical return is required, refunds are processed after the return has been received and reviewed by the authorized supplier or fulfillment partner. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Nothing in this policy limits mandatory consumer rights that apply to your purchase.