Privacy Policy

This Privacy Policy explains how Lokness ("Lokness," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit lokness.store, purchase products from us, contact us, or otherwise use our services.

Our online store is hosted and powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Lokness, we may collect or process the following types of personal information:

Contact information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and transaction information

This may include:

• Products purchased or viewed

• Order number

• Order history

• Returns and refund information

• Shipping and delivery information

• Payment status

Payment information is generally processed securely by Shopify and applicable payment providers. We do not normally receive your complete payment-card details.

Account information

If customer accounts are available, we may process information associated with your account, preferences, and previous purchases.

Communications

If you contact us, we may process the information contained in your email, message, return request, complaint, review, or other communication.

Device and usage information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Referring website

• Approximate location based on IP address

• Interaction with our website

• Cookies and similar technologies

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order or contact us

• Automatically when you browse or interact with our website

• From Shopify and services integrated with our Shopify store

• From payment processors

• From shipping and fulfillment partners

• From analytics and advertising services

• From other service providers necessary to operate the store

3. How We Use Your Personal Information

We may use personal information to:

• Process and fulfill orders

• Arrange shipment and delivery

• Provide order confirmations and tracking information

• Manage returns, replacements, and refunds

• Communicate with customers

• Respond to customer-service requests

• Prevent fraud and unauthorized transactions

• Maintain and improve our website

• Understand how visitors use our store

• Comply with legal and regulatory obligations

• Protect our rights and the security of our store

• Send marketing communications where permitted by law

• Display or measure advertising where legally permitted

Where applicable under data-protection law, we process personal information based on one or more of the following legal grounds:

• Performance of a contract with you

• Compliance with a legal obligation

• Our legitimate business interests

• Your consent, where consent is required

Where we rely on consent, you may withdraw that consent at any time.

4. Shopify

Our store is hosted by Shopify.

Shopify processes personal information in order to provide ecommerce, checkout, payment, fraud-prevention, analytics, security, and related services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.

Shopify maintains its own privacy policies explaining how it processes personal information.

5. Suppliers and Fulfillment Partners

Lokness works with third-party suppliers and fulfillment partners to process and deliver customer orders.

When necessary to fulfill your order, we may provide relevant information to the supplier or fulfillment provider responsible for the product, such as:

• Your name

• Shipping address

• Contact details

• Ordered product

• Delivery information

We only provide information reasonably necessary to process, ship, deliver, or handle the relevant order.

For approved returns, information may also be shared with the supplier or fulfillment partner responsible for receiving or processing the returned item.

6. Payment Providers

Payments made through our store are processed by Shopify and/or third-party payment providers available at checkout.

Payment providers may collect and process information necessary to authorize and complete your transaction.

Their handling of your information is also governed by their own privacy policies and legal obligations.

7. Shipping and Delivery Providers

We may share the information necessary to deliver your order with carriers, postal services, logistics providers, suppliers, and fulfillment partners.

This may include your name, shipping address, telephone number, email address, and order details where necessary for delivery.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

These technologies may be used to:

• Keep the website functioning

• Remember preferences

• Maintain shopping-cart functionality

• Enable checkout

• Improve website performance

• Measure website traffic

• Understand customer interactions

• Prevent fraud

• Support advertising and marketing where permitted

Where required by law, non-essential cookies or tracking technologies are used only after obtaining the required consent.

You may be able to manage your cookie preferences through the cookie banner or privacy controls available on our website.

Browser settings may also allow you to block or delete cookies, although doing so may affect certain website functions.

9. Analytics and Advertising

We may use analytics, marketing, or advertising services to understand how customers use the store and to measure or improve our advertising.

Depending on the services enabled on our store, these providers may process device information, cookie identifiers, browsing activity, and interactions with advertisements.

Where applicable law requires consent for advertising cookies or tracking technologies, such processing will be subject to the relevant consent requirements.

You may also have privacy controls available through our website, Shopify, your browser, or the relevant advertising platform.

10. Marketing Communications

If you subscribe to marketing communications, we may send you information about products, offers, or store updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the message.

Opting out of marketing does not prevent us from sending transactional communications relating to your order, return, refund, payment, or customer-service request.

11. How We Share Personal Information

We may disclose personal information when reasonably necessary to:

• Shopify

• Payment processors

• Suppliers

• Fulfillment partners

• Shipping and logistics providers

• Customer-service providers

• Analytics providers

• Advertising and marketing providers

• Fraud-prevention and security providers

• IT and hosting providers

• Professional advisers

• Government bodies or regulatory authorities where required by law

We may also disclose information where necessary to protect our rights, customers, store, or services.

We do not sell customer contact information in the ordinary meaning of selling a customer list for money.

Certain privacy laws may define some advertising or data-sharing activities more broadly as a "sale" or "sharing." Where applicable, customers may have the right to opt out of those activities.

12. International Data Transfers

Because Shopify, suppliers, fulfillment providers, carriers, and other service providers may operate internationally, personal information may be processed outside your country of residence.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

For customers in the European Economic Area or United Kingdom, transfers may rely on recognized mechanisms such as adequacy decisions or approved contractual safeguards where applicable.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for purposes including:

• Completing orders

• Maintaining transaction records

• Customer support

• Returns and refunds

• Fraud prevention

• Accounting and tax obligations

• Resolving disputes

• Complying with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

14. Security

We take reasonable administrative and technical measures to protect personal information.

Our ecommerce infrastructure and checkout are provided by Shopify and applicable service providers.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should not send passwords, full payment-card information, or other highly sensitive information through ordinary email.

15. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information held about you

• Request correction of inaccurate information

• Request deletion of personal information

• Request restriction of certain processing

• Object to certain processing

• Receive certain information in a portable format

• Withdraw consent where processing is based on consent

• Opt out of certain direct marketing

• Opt out of certain targeted advertising or data-sharing activities where applicable

• Lodge a complaint with a competent data-protection authority

These rights may be subject to legal conditions and exceptions.

Customers in the European Economic Area have rights under the GDPR, including access, correction, erasure, restriction, portability, and objection in applicable circumstances.

16. Exercising Your Privacy Rights

To make a privacy request, contact:

Email: loknessstore@gmail.com

Please clearly describe your request.

We may ask for reasonable information to verify your identity before processing certain requests.

We will respond within the timeframe required by applicable law.

17. European Economic Area and UK Customers

Where the GDPR or similar data-protection laws apply, Lokness acts as a data controller for personal information that we determine how and why to process.

Other companies, including Shopify and certain service providers, may act as independent controllers or processors depending on the relevant processing activity.

You may have the right to complain to the data-protection authority responsible for your place of residence if you believe your personal information has been processed unlawfully.

18. Children

Our store is not directed toward children who are not legally capable of entering into purchases or providing valid consent in their jurisdiction.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information improperly, contact us at loknessstore@gmail.com.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites.

You should review the privacy policy of any third-party service you choose to use.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our store

• New services or technologies

• Changes to legal requirements

• Changes to Shopify or our service providers

The updated version will be posted on our website with a revised "Last updated" date.

21. Contact

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, contact:

Lokness
Website: lokness.store
Email: loknessstore@gmail.com

For privacy-related requests, please use the subject line "Privacy Request" where possible.