Returns & Refunds Policy

At Lokness, we want you to be satisfied with your purchase. Please read this policy carefully before requesting a return or refund.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To start a return, contact us at loknessstore@gmail.com and include:

• Your order number

• The item you wish to return

• The reason for the return

• Photos or other evidence where relevant

Do not send any item back before receiving return instructions from Lokness.

Return Address

Lokness works with third-party suppliers and fulfillment partners and does not operate a customer return warehouse.

If your return is approved, we will provide you with the authorized return address and return instructions for the supplier or fulfillment partner responsible for your specific order.

Return addresses may vary depending on the product, supplier, and country of fulfillment.

Items returned to an address that was not provided or approved by Lokness may not be accepted and may not qualify for a refund.

Please do not send returns to any general business, contact, or billing address unless we specifically instruct you to do so.

Return Eligibility

To qualify for a standard return, the item should generally be:

• In the same condition in which it was received

• Unused or unworn

• With original tags where applicable

• In its original packaging where reasonably possible

We may also request proof of purchase.

Change-of-Mind Returns

If you ordered the wrong item, changed your mind, selected the wrong size or color, or simply no longer want the product, you may request a return within the applicable return period.

For change-of-mind returns, the customer is responsible for the direct cost of return shipping, unless applicable law requires otherwise.

The cost of return shipping may vary depending on the supplier's return location and the customer's location.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at loknessstore@gmail.com.

Please provide:

• Your order number

• A description of the problem

• Clear photos or other reasonable evidence

We will review the issue and provide an appropriate solution.

Depending on the circumstances, this may include:

• A replacement

• A partial refund

• A full refund

• Return instructions

Do not return a damaged, defective, or incorrect item unless we specifically ask you to do so.

Where applicable consumer law requires the seller to cover the cost of resolving a defective or non-conforming product, those rights will apply.

Non-Returnable Items

Certain products may not be eligible for return after opening or use, where permitted by applicable law.

These may include:

• Opened or used hygiene products

• Opened personal-care products

• Opened supplements or consumable products

• Customized or personalized products

• Perishable goods

• Hazardous materials or products subject to shipping restrictions

• Gift cards

If you are unsure whether your product can be returned, contact us before sending anything back.

This section does not remove any rights that cannot legally be excluded.

Exchanges

We generally do not process standard direct exchanges.

If you want a different product, size, or variation, please contact us. Where appropriate, you may return the original item according to this policy and place a new order.

For damaged, defective, or incorrect products, we may offer a replacement where appropriate.

European Union / EEA Customers

If your purchase is covered by European Union or European Economic Area consumer law, you may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

Our voluntary 30-day return policy does not reduce or replace these statutory rights.

Where permitted by law, customers exercising a change-of-mind withdrawal may be responsible for the direct cost of returning the goods, provided they were informed of this obligation before purchase.

Certain statutory exceptions may apply, including for some personalized, sealed hygiene, perishable, or other exempt goods.

Refunds

Where a physical return is required, the item will be received and reviewed by the authorized supplier or fulfillment partner.

Once the return has been confirmed and the refund approved, Lokness will issue the refund to the original payment method.

Your bank, card issuer, PayPal, Shopify Payments, or other payment provider may require additional processing time before the refund appears in your account.

Shipping charges may not be refundable for change-of-mind returns unless required by applicable law.

For damaged, defective, incorrect, or legally non-conforming goods, applicable consumer rights will apply.

Orders Returned Without Authorization

Please do not independently search for a supplier address or send a product to an address found on packaging, tracking information, online marketplaces, or other websites.

A return must be sent only to the return destination provided by Lokness for that particular order.

Unauthorized returns may become lost, rejected, or impossible to identify.

Order Cancellations

If you wish to cancel an order, contact us at loknessstore@gmail.com as soon as possible.

We will try to cancel the order before fulfillment begins, but cancellation cannot be guaranteed once an order has already been processed or shipped.

If the order has already shipped, the applicable return procedure will apply after delivery.

Contact

For all return, refund, cancellation, damaged-item, or order-related questions, contact:

Lokness
Email: loknessstore@gmail.com
Website: lokness.store

Please include your order number whenever possible.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.