Returns & Refunds

Returns & Refunds

You may request a return within 30 days after your order is delivered.

To start a return, email support@lokness.store before sending anything back. Please include your order number and the reason for your request. Returns sent without prior authorization may not be accepted. Once approved, we will provide return instructions and, where applicable, the return destination.

Change-of-mind returns

For a change of mind, an incorrectly selected item, or an item you no longer want, the customer is responsible for return shipping costs. Items should be unused and in their original condition and, where reasonably possible, original packaging.

Damaged, defective or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and photos or other reasonable evidence. We will review the issue and provide an appropriate resolution, which may include a replacement or refund. Do not send the item anywhere unless we provide return instructions.

Refunds

When a return is required, refunds are processed after the returned item is received and inspected. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

This policy does not limit mandatory consumer rights that apply to your purchase.